Have any questions? We’ve provided answers to the most common questions customers ask us below.
If you do not find an answer to a question you have, feel free to call 301-703-3707 for assistance.
How do I book my birthday party?
Here at Adventure Zone, there are 3 easy ways to book a birthday party. They are:
- Here on our website. You can select from one of our Party Package option and make your reservations.
- You can come directly to where we are located at 18620 Woodfield Rd, Gaithersburg, MD during regular hours, speak with our staff in person, and make your reservations.
- Finally, you can call our customer service at 301-703-3707 to book your reservations over the phone.
N.B: Our birthday packages are hot, and our private rooms are high in demand, especially during weekends. We advise that you contact us two weeks in advance to make your reservations.
Is it possible to cancel or reschedule after making a reservation?
Birthday parties can be rescheduled and transferred to another date with advanced notification, but cannot be canceled as we have a non-refundable policy. When you make a reservation with us, you would be required to deposit 50 percent of the total party package price to reserve your private party room and jump time. The remaining balance will be charged on the day of your party. To reschedule your party dates, kindly call us at 301-703-3707.
Do we need to bring our own food for a birthday party?
No, although guests may bring their own decorations to customize their child’s birthday party experience. Your personal party host can assist you in handling any special requests for the guest of honor.
However, Adventure Zone’s private party rooms are colorfully decorated in bright and bold colors to provide a festive atmosphere even without additional birthday party decor and party favors. Please, no silly string, confetti or piñatas.
Do we need to come with our own decorations?
This is not compulsory. We provide you with a personal party host who would assist you in handling any special requests for the guest of honor.
Although guests may bring their own decorations to customize their child’s birthday party experience, our private party rooms are colorfully decorated in bright and bold colors to provide a festive atmosphere even without additional birthday party decor and party favors. Please, no silly string, confetti or piñatas.
What time should we show up?
Is there a required dress code?
Participating guests are required to wear a pair of Adventure jump socks, and have an official Adventure Zone waiver signed by a parent or legal guardian. This can be done online or in person during party drop-off.
Is there a party menu form? If yes, where can we find it?
Yes, Adventure Zone has a party menu form for our parties. Simply click on a birthday party package and you will find a full list of package details and a food and beverage menu. Our Party Packages provide a variety of options based on the number of guests, jump time, food and beverage options, and the day of the week.
Famous for our popular pizza parties, Adventure Zone also serves nachos, chicken strips, drinks – all freshly prepared on-site. Our party menu form can be found HERE, otherwise, call us today at 301-703-3707 and we’ll help you order.
When will I get charged for my birthday party?
Adventure Zone party packages require a 50%, non-refundable deposit at the time you book your party in order to reserve jump time and space in a private party room. The remaining balance will be charged on the day of your party.